Customer guide

Preparing your vehicle for transport

A short checklist to make collection quick, keep your vehicle safe and make sure the condition check is accurate.

Step 01

A few days before

A little preparation makes the collection quick and the condition check accurate.

Give it a wash
A clean vehicle lets us record its condition properly. Dirt can hide marks and scratches.
Take your own photos
Photograph every side, the wheels and the interior, and note any existing marks or damage.
Remove personal belongings
Empty the cabin, boot and glovebox. Take out dash cams, sat navs and parking permits.
Take off loose accessories
Remove roof boxes, bike racks and anything that could come loose. Fold in or lower aerials.

Step 02

These help us load and unload safely and without delay.

Fuel: around a quarter of a tank
Enough to drive on and off the trailer. A full tank only adds weight.
Tyres and battery
Check the tyres are inflated and the battery is charged so the vehicle starts first time.
Leaks and warning lights
Tell us about any fluid leaks, warning lights or faults before the day.
Alarms and immobilisers
Turn off any alarm that might go off in transit, or give us clear instructions for it.

Step 03

Let us know when you book so we bring the right trailer and equipment.

Electric and hybrid vehicles
Charge to a reasonable level and tell us about any transport or tow mode the vehicle needs.
Low or modified vehicles
Tell us about lowered suspension, body kits or splitters so we can load without contact.
Non-runners
Tell us if the vehicle does not start, steer or brake, and whether the wheels turn freely.
High-value and classic cars
Ask about enclosed transport to keep your vehicle out of the weather and out of sight.

Step 04

Our driver will walk round the vehicle with you before loading.

Have the keys ready
Hand over the main key plus any locking wheel nut key. Keep your spare key yourself.
Be there, or send someone
Someone needs to meet the driver and agree the condition report.
Check the condition report
Read it, compare it with your photos and only sign once you agree with it.

Step 05

Your vehicle is checked again before it is handed over.

Inspect it with the driver
Walk round the vehicle together and compare it with the collection report.
Raise anything straight away
Note any concerns on the paperwork before signing and tell us as soon as possible.

Not sure about something on the list? Give us a call and we will talk you through it.